MOMEND GAMES · MOBILE GAMES
Customer Success & Player Experience Manager
Jul 2025 - Aug 2026
Connected player feedback, support activity, community conversations, and store reviews with product and live operations decisions.
CONTEXT
Turning player signals into useful product input
Player concerns arrived through several channels, including Discord, support tickets, App Store and Google Play reviews, and creator conversations. The role required a reliable way to distinguish isolated requests from recurring friction and communicate those patterns to development and live operations teams.
CONTRIBUTION
Feedback loops, community operations, and issue clarity
- Translated community feedback, support tickets, and store reviews into structured insights for product and live operations.
- Improved issue tracking, bug reporting, escalation, and cross-team communication workflows.
- Managed Discord engagement, moderation, and player communication.
- Monitored and responded to store reviews while surfacing recurring gameplay and quality-of-life friction.
- Coordinated content-creator relationships and creator-led acquisition initiatives.
EVIDENCE
Operational outputs
- Repeatable feedback and issue-escalation workflows
- Structured bug reports and recurring-friction summaries
- Ongoing community moderation and player communication
- Store-review coverage and creator coordination
Internal player data and confidential performance metrics are not published.